Privacy Policy

Urban Classic Life Home Health Inc., operating as Urban Classic Health (“Urban Classic Health,” “we,” “us,” or “our”), is committed to protecting the privacy and confidentiality of the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information through our website and in the course of providing our services.

We are based in Calgary, Alberta, and operate in accordance with Alberta’s Personal Information Protection Act (PIPA), the Health Information Act (HIA) where applicable, and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.

1. Scope of This Policy

This Privacy Policy applies to personal information collected through our website at urbanclassichealth.ca, through email and telephone contact with us, and in the course of delivering our services to clients and their families.

This policy does not apply to third-party websites that may be linked from our site. We are not responsible for the privacy practices of external websites, and we encourage you to review their privacy policies before providing them with personal information.

2. Information We Collect

2.1 Information You Provide Directly

When you contact us through our website contact form, by email, or by telephone, we may collect:

Your name
Your email address
Your telephone number
The service you are inquiring about
Any information you choose to include in your message

When you apply for employment with us, we collect the information contained in your resume, cover letter, and any supporting documents you provide.

2.2 Client and Service Information

If you become a client of Urban Classic Health, or if we provide services to a family member, we will collect additional information necessary to plan and deliver care safely and appropriately. This may include health information, care requirements, funding program details, emergency contacts, and service records.

The collection, use, and disclosure of client health information is governed by a separate, more detailed privacy framework maintained as part of our organizational policies. Clients and families receive information about how their health information is handled at the time services begin, and may request a copy of our client privacy policy at any time.

2.3 Information Collected Automatically

When you visit our website, certain information may be collected automatically by our web hosting provider and any analytics tools we use. This may include your IP address, browser type, device type, pages visited, and the date and time of your visit. This information is used to understand how our website is used and to improve it.

2.4 Cookies

Our website may use cookies — small text files stored on your device — to support basic website functionality. Most web browsers allow you to refuse or delete cookies through your browser settings. Disabling cookies may affect how parts of our website function.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

To respond to your inquiry. When you contact us, we use your information to reply to your question and discuss whether our services are a fit for your situation.
To provide services. If you become a client, we use your information to plan, deliver, coordinate, and review your care.
To communicate with you. We may contact you regarding your services, appointments, care planning, or organizational updates relevant to you.
To meet regulatory and funding requirements. Where we deliver services funded through Government of Alberta programs, we may be required to share service records with the relevant program authority.
To consider employment applications. If you apply for a position, we use your information to assess your application and, where applicable, to conduct reference and background checks with your consent.
To improve our website and services. We may use aggregated, non-identifying information to understand how our website is used.

We do not sell, rent, or trade personal information. We do not use personal information for advertising or marketing purposes without your express consent.

4. Consent

We collect, use, and disclose personal information with your consent, except where collection, use, or disclosure without consent is permitted or required by law.

By submitting our contact form, you consent to us using the information you provide to respond to your inquiry. You may withdraw your consent at any time by contacting us, subject to legal and contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide services to you.

5. Disclosure of Personal Information

We may disclose personal information in the following circumstances:

To our staff and contractors. Personal information is accessible only to those members of our team who require it to perform their duties. All staff and contractors are bound by confidentiality obligations.
To Government of Alberta program authorities. Where services are funded through the Persons with Developmental Disabilities (PDD) program, the Family Support for Children with Disabilities (FSCD) program, or another government program, we may be required to share service documentation with the relevant authority.
To other care providers. With your consent, we may share relevant information with physicians, therapists, or other providers involved in your care.
Where required by law. We may disclose personal information where required by legislation, court order, or where there is a legal duty to report — including mandatory reporting obligations relating to the safety of children or vulnerable adults.
To service providers. We may use third-party service providers for functions such as website hosting and email. These providers are required to protect personal information and use it only for the purposes we specify.

6. Storage and Cross-Border Transfer

Personal information is stored in Canada wherever reasonably possible. Some service providers we use, including email and website hosting providers, may store or process data outside of Canada. Where this occurs, that information may be subject to the laws of the jurisdiction in which it is stored, including lawful access by foreign authorities.

7. Safeguards

We protect personal information using safeguards appropriate to its sensitivity. These include:

Restricting access to personal information to staff who require it
Confidentiality agreements with all staff and contractors
Secure storage of physical and electronic records
Password protection and access controls on electronic systems
Staff training on privacy and confidentiality obligations
Organizational privacy policies forming part of our compliance framework

While we take reasonable steps to protect personal information, no method of transmission over the internet is completely secure. We encourage you not to send sensitive personal or health information through our website contact form. If your inquiry involves sensitive details, please contact us by telephone.

8. Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law, funding program requirements, or professional standards. Client service records are retained in accordance with applicable Alberta legislation and professional record-keeping requirements. Inquiry information from individuals who do not become clients is retained only as long as reasonably necessary.

9. Your Rights

Under Alberta’s Personal Information Protection Act, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent to our use of your information, subject to legal and contractual limits
Ask questions about our privacy practices
Make a complaint about our handling of your personal information

To exercise any of these rights, contact us using the details in Section 12. We will respond to access requests within the timeframes required by applicable legislation. We may require verification of your identity before providing access. In limited circumstances permitted by law, we may not be able to provide access to certain information, and we will explain the reason if that occurs.

10. Children and Youth

Our website is not directed at children. We do not knowingly collect personal information directly from children through our website. Where we provide services to a child through the Family Support for Children with Disabilities (FSCD) program or otherwise, information is collected from and with the consent of a parent or legal guardian.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be posted on this page with the date it was last updated. We encourage you to review this page periodically.

12. Contact Us and Complaints

If you have questions about this Privacy Policy, wish to access or correct your personal information, or have a concern about how we have handled your personal information, please contact:

Privacy Officer: Chukwudi Okam, Executive Director

Organization: Urban Classic Life Home Health Inc. o/a Urban Classic Health

Email: connect@urbanclassichealth.ca

Phone: +1 587-288-7397

We take privacy concerns seriously and will investigate and respond to any complaint we receive. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of Alberta:

Office of the Information and Privacy Commissioner of Alberta

Website: oipc.ab.ca

Telephone: 1-888-878-4044 (toll free in Alberta)